Contents
Our Commitment at 55hb
Gambling at 55hb is designed to be entertainment — not a way to pay bills or solve financial problems. We believe every player has the right to clear information, honest limits, and a straightforward path to get help if something feels wrong. This page explains what tools are available, how to use them, and who to contact.
55hb enforces a strict 18+ policy on all accounts. Our support team is available 24/7 to answer questions about limits, account restrictions, or self-exclusion. Email us at [email protected] at any time.
Age Verification: Who Can Play
You must be at least 18 years old to register and play at 55hb. This is a firm rule with no exceptions. When you create an account, you confirm that you meet this requirement.
Before your first withdrawal, 55hb requires identity verification (KYC). Accepted documents include a National ID Card (NID), Passport, or Driving Licence. The review takes up to 24 hours. If a document review raises any doubt about age, the account will be suspended until the matter is resolved.
KYC reminder: Complete verification before you need to withdraw. Submitting documents early avoids delays when you want to cash out.
Warning Signs: Is Gambling Still Fun?
Most players enjoy 55hb without any problems. But gambling can become harmful for some people. Read through the list below honestly. If several of these apply to you, it is worth taking a break and reaching out for support.
- You spend more money than you planned and feel frustrated about it afterwards.
- You chase losses — playing more to try to win back money you have already lost.
- You borrow money or skip paying bills in order to fund your play.
- You hide how much time or money you spend from family or friends.
- You feel restless or irritable when you are not playing.
- Gambling is interfering with work, study, or relationships.
- You have tried to cut back before but could not.
Recognising these patterns early makes it much easier to regain control. All of the tools below are free to use and take effect quickly.
Player Tools: What 55hb Offers
The table below summarises every responsible gaming tool available on your 55hb account. You can activate any of these by contacting live chat or emailing support — no waiting period before they come into force.
| Tool | What It Does | How to Activate | Takes Effect |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week, or month via bKash, Nagad, Rocket, or Upay. | Live chat or email [email protected] | Immediately |
| Loss Limit | Stops play once your net loss reaches your chosen amount within the selected period. | Live chat or email | Immediately |
| Session Time Limit | Logs you out automatically after a set number of minutes. Useful if you lose track of time. | Live chat or email | Next login |
| Cooling-Off Period | Temporarily suspends your account for 24 hours, 7 days, or 30 days. You cannot log in during this time. | Live chat or email | Within 1 hour |
| Self-Exclusion | Closes your account for a minimum of 6 months or permanently. All marketing from 55hb stops immediately. | Email [email protected] with subject "Self-Exclusion Request" | Within 24 hours |
| Reality Check | Sends you a notification at regular intervals showing how long you have been playing in the current session. | Live chat or email | Next login |
Self-Exclusion: Closing Your Account
Self-exclusion is the strongest tool available. When you request it, 55hb will suspend your account and remove you from all promotional emails, SMS messages, and push notifications. Any balance remaining in your account at the time of exclusion can be withdrawn — contact support to arrange this before the closure takes effect.
How to request self-exclusion
- Send an email to [email protected] with the subject line: Self-Exclusion Request.
- Include your registered email address and your chosen exclusion period: 6 months, 1 year, 5 years, or permanent.
- 55hb will confirm the exclusion within 24 hours. Your account will be locked during this time.
- You will receive a confirmation email once the exclusion is active.
Important: Do not create a new account while self-excluded. Opening a second account during an active exclusion violates 55hb's Terms and Conditions and will result in permanent closure of both accounts and forfeiture of any winnings.
Deposit & Spending Limits: Setting Your Budget
Setting a deposit limit before you start playing is one of the simplest and most effective things you can do. The minimum deposit at 55hb is ৳350. You can set a limit below this — for example, ৳350 per week — and the system will decline any deposit that would exceed it.
Increases to a deposit limit take 7 days to come into force (a cooling-off period that protects you from impulsive changes). Decreases take effect immediately. This asymmetry is intentional: it is easy to lower your limit quickly but takes time to raise it.
Practical budgeting tips
- Decide on a fixed weekly amount before you open the app — treat it like a cinema or food-out budget.
- Never fund gambling from money set aside for rent, food, bKash family transfers, or savings.
- When you hit your limit, close the app and do something else. The games will still be there tomorrow.
- If you find yourself thinking about limits as obstacles to work around, that is a signal to contact support.
Cooling-Off Periods: Taking a Planned Break
A cooling-off period is different from self-exclusion. It is a short pause — 24 hours, 7 days, or 30 days — after which your account automatically reopens. No action is required from you to resume playing once the period ends.
Use a cooling-off period if you feel like you need a break but are not sure you want to close permanently. It is completely confidential: other players and your contacts will not know. The 55hb team processes cooling-off requests within one hour of your message.
During a cooling-off period: You cannot deposit, play, or claim bonuses. Existing pending withdrawals will continue to process normally to your bKash, Nagad, Rocket, or Upay account.
Protecting Minors from Gambling
If you share a device with children or teenagers, it is your responsibility to ensure they cannot access your 55hb account. Here are practical steps to keep the platform away from minors in your household.
- Log out of your account after every session — especially on shared phones or tablets.
- Do not store your password in a browser or app where a minor could access it.
- Use your phone's screen-time or parental control features to block gambling-related websites and apps.
- Keep your bKash or Nagad PIN private; do not share it with anyone under 18.
- If you suspect a minor has used your account, contact 55hb support immediately at [email protected]. Any play by a minor will be investigated and winnings forfeited.
Get Help Now
Asking for help is straightforward. 55hb support is available around the clock. If you prefer to speak with an independent counsellor rather than the platform, that is a good option too — seeking outside advice is always encouraged.
Open the chat window in the app or on the website. Average response under 2 minutes.
For limit changes, self-exclusion requests, or account queries. Reply within 24 hours.
Bangladesh-based emotional support line. Free, confidential, available in Bengali and English.
Global peer-support network. Online meetings available. No registration required to attend.
Remember: 55hb staff will never judge you for requesting limits or exclusion. These requests are handled discreetly and take effect as described above. You do not need to explain your reasons — just ask.
18+ only. Gambling can be addictive — please play responsibly. If you need to stop, the tools on this page work immediately.