Who Operates 55hb

55hb (55hb.ws) is an online gaming and sports-betting platform serving players in Bangladesh. When this policy says "we", "us", or "55hb", it means the platform and its operating entity. This Privacy Policy tells you exactly what personal data 55hb collects, why we collect it, and what control you have over it.

If you have a question that this document does not answer, contact our support team at [email protected] or via 24/7 Live Chat inside your account.

Data We Collect From You

55hb collects information in two ways: data you provide directly, and data gathered automatically when you use the platform.

Data you provide

Data collected automatically

• IP address and approximate location (city level)
• Device type, operating system, and browser version
• Pages visited, session duration, and click path on 55hb
• Referral source (which link or search brought you here)

We do not collect audio, video, or precise GPS location from your device.

How 55hb Uses Your Data

Every piece of data has a specific purpose. We do not use your information for anything outside this list:

• Account creation and management: verifying your identity, setting up your wallet, and keeping your login secure.
• Payment processing: matching your bKash, Nagad, Rocket, or Upay transaction to your 55hb account so deposits arrive within about 6 minutes and withdrawals clear within about 27 minutes.
• Fraud and security: detecting unusual login patterns, duplicate accounts, or suspicious payment activity.
• Responsible gaming: monitoring bet patterns that may indicate problem gambling and applying self-exclusion or deposit limits when requested.
• Customer support: using your account history to resolve disputes and answer questions through 24/7 Live Chat or email.
• Legal compliance: retaining records as required by applicable law and responding to lawful requests from authorities.
• Service improvement: aggregated, anonymised analytics to understand which games Bangladesh players prefer and where the platform can run faster.
• Promotional communication: if you opt in, sending SMS or email about reload bonuses, cricket-season offers, or new game launches. You can opt out at any time from your account settings.

Legal Basis for Processing

55hb processes your data under the following grounds:

• Contract performance: we need your identity and payment details to deliver the service you signed up for.
• Legal obligation: KYC document collection is required before your first withdrawal.
• Legitimate interests: fraud detection, security monitoring, and service analytics, where your interests and rights are not overridden.
• Consent: marketing messages – only where you have explicitly opted in.

Who Sees Your Data

55hb does not sell, rent, or trade your personal data. We share it only in these limited circumstances:

• Payment processors: bKash, Nagad, Rocket, and Upay receive your wallet number and transaction amount to settle deposits and withdrawals.
• Game providers: Pragmatic Play, Evolution, PG Soft, CQ9, and Playtech receive a pseudonymous player ID (not your name or NID) to deliver game sessions.
• KYC verification services: a third-party identity-verification partner receives your document scan to confirm authenticity.
• Legal authorities: we respond to lawful court orders or regulatory requests and will notify you where permitted by law.
• Business transfers: in the unlikely event 55hb is acquired or merged, your data would transfer to the new entity under equivalent protections.

All third-party partners are contractually bound to use your data only for the specific task they are hired to perform.

Cookies and Tracking

55hb uses cookies and similar technologies to keep you logged in, remember your language preference, and understand how players navigate the site.

We do not use third-party advertising cookies that track you across other websites.

How Long We Keep It

55hb keeps your data only as long as it is necessary:

• Active account data: retained while your account is open.
• Transaction records: kept for a minimum of 5 years for financial compliance purposes.
• KYC documents: retained for the duration your account is active, plus a mandatory period after closure.
• Support chats and emails: kept for 2 years from the date of the conversation.
• Anonymised analytics: retained indefinitely in aggregated form with no link to your identity.

When retention periods expire, data is securely deleted or irreversibly anonymised.

Security Measures

55hb takes the protection of your personal data seriously. The platform uses SSL/TLS encryption on all connections, so data travelling between your phone and our servers is unreadable to third parties. Payment transactions go through the secure APIs of bKash, Nagad, Rocket, and Upay – we never store full wallet credentials on our own servers.

Internally, access to personal data is restricted to staff with a documented need. All access is logged and reviewed. Passwords are stored as salted hashes, not plain text. If 55hb becomes aware of a data breach that is likely to affect your rights, we will notify you within 72 hours of discovering it.

Your Rights as a Player

You have the following rights regarding your personal data held by 55hb:

• Access: request a copy of the data 55hb holds about you.
• Correction: ask us to fix inaccurate or incomplete information.
• Deletion: request that we erase your data where there is no legal obligation to keep it.
• Restriction: ask us to pause processing while a dispute is resolved.
• Portability: receive your account and transaction data in a structured, machine-readable format.
• Withdraw consent: opt out of marketing messages at any time, without affecting your ability to play.
• Objection: object to processing based on legitimate interests.

To exercise any of these rights, email [email protected] with the subject line "Data Rights Request". We will respond within 30 days. Identity verification may be required before we can action your request.

Players Under 18

55hb is strictly for players aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact [email protected] immediately. We will close the account and delete the associated data promptly.

Updates to This Policy

55hb may update this Privacy Policy when our practices change, when we add new payment methods, or when regulatory requirements shift. When we make a material change, we will post a notice inside the platform at least 7 days before it takes effect and update the "Last updated" date at the top of this page.

Continuing to use 55hb after the effective date of a change means you accept the updated policy. If you disagree with a change, you can close your account and request data deletion before the new policy applies.

Contacting 55hb About Privacy

For any privacy-related question, correction request, or complaint, reach us through these channels:

• Email: [email protected] (subject: "Privacy")
• Live Chat: available 24/7 from any page on 55hb.ws

We aim to respond within 2 business days. For formal data-rights requests, the maximum response time is 30 days.