Terms & Conditions

Acceptance of These Terms

These Terms & Conditions ("Terms") form a legally binding agreement between you and 55hb ("we", "us", "the platform"). They govern your use of the website at 55hb.ws, the 55hb mobile app, and any associated services.

Accessing any part of the platform after these Terms are published counts as acceptance. If you registered before this version was published, you accepted the Terms in force at that time and are now subject to this updated version. We recommend saving or printing this page for your records.

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Eligibility and Account Rules

You must meet all of the following conditions to open and keep a 55hb account:

• You are at least 18 years old.
• You are not prohibited from online gambling by the laws of your jurisdiction.
• You are registering for yourself, not on behalf of another person.
• You have not previously had a 55hb account closed for rule violations.

One account per person

Each player may hold exactly one account. Duplicate accounts will be closed, and any balance held in them may be forfeited. If you have lost access to an existing account, contact support at [email protected] rather than opening a new one.

Accurate registration details

You must provide your real name, date of birth, and a valid mobile number at registration. These details must match the documents you submit during KYC. Providing false information is a material breach of these Terms and will result in account closure.

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Deposits and Payment Methods

55hb accepts deposits via the following mobile financial services available to Bangladesh players:

• bKash
• Nagad
• Rocket
• Upay

Deposits made using accounts not registered in your name may be declined and returned. Any third-party funding is prohibited. 55hb is not responsible for delays caused by your mobile banking provider.

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Bonus Terms at a Glance

Bonuses are credited automatically on qualifying deposits. The key conditions are:

Wagering must be completed before any bonus-derived winnings can be withdrawn. Bonus funds cannot be used to claim other bonuses. 55hb reserves the right to cancel a bonus at any time if misuse is detected.

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Withdrawals and Processing Times

Withdrawal requests are processed to the same payment method used for your most recent deposit. The following limits and timeframes apply:

Your account must be fully verified (KYC complete) before any withdrawal is approved. Requests submitted outside business hours may take slightly longer, but 55hb targets the figures above for all standard withdrawals. We do not charge a withdrawal fee.

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Identity Verification

KYC (Know Your Customer) verification is required before your first withdrawal. You will need to submit one of the following government-issued documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents must be clear, unedited scans or photos. We will review your submission within 24 hours. If additional documents are needed, our support team will contact you. Accounts that cannot be verified may have withdrawals suspended until documents are provided.

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Fair Play and Game Rules

All games on 55hb are provided by licensed third-party providers including Pragmatic Play, Evolution, Playtech, PG Soft, and CQ9. Each game's RTP (Return to Player) percentage is stated on its game page and applies over a statistically significant number of rounds.

Game outcomes are determined by certified random number generators. 55hb does not alter game results. Any technical malfunction that interrupts a game round will result in that round being voided and your stake refunded.

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What Is Not Allowed

The following actions are strictly prohibited and will lead to account suspension or permanent closure:

• Using automated tools, bots, or scripts to place bets
• Colluding with other players to exploit game mechanics
• Opening multiple accounts to claim bonuses more than once
• Depositing funds from a payment account not registered in your name
• Attempting to reverse, charge back, or dispute legitimate transactions
• Sharing your account credentials with any other person
• Using the platform if you are under 18 years of age

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Account Suspension and Closure

55hb may suspend or close your account with immediate effect if we have reasonable grounds to believe you have violated these Terms. In that event:

• Any pending bets will be settled according to their natural outcome or voided, at our discretion.
• Bonus balances will be forfeited.
• Verified real-money balances from legitimate play will be returned to you after investigation, unless forfeiture is warranted by the nature of the breach.

You may request closure of your own account at any time by contacting support. We will process self-exclusion requests within 24 hours.

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Our Liability to You

55hb provides its services on an "as available" basis. We do not guarantee uninterrupted access to the platform. To the fullest extent permitted by applicable law:

• We are not liable for losses arising from internet connectivity issues on your end.
• We are not liable for indirect or consequential losses related to your use of the platform.
• Our total liability to you in connection with any single incident shall not exceed the amount you deposited in the 30 days preceding that incident.

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Responsible Gaming Commitments

55hb is committed to safer gambling. We offer the following tools, available through your account settings or by contacting support:

• Deposit limits: Set daily, weekly, or monthly caps on how much you can deposit.
• Session time reminders: Receive a notification after a set period of play.
• Self-exclusion: Block your account for a fixed period or indefinitely.
• Reality check: See a summary of your session wins and losses at any time.

If you believe your gambling is causing harm to you or someone you know, please visit our Responsible Gaming page for guidance and external resources.

Gambling is entertainment, not a way to make money. Never bet more than you can afford to lose. 18+ · Play Responsibly.

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How We Update These Terms

55hb may update these Terms at any time. When we do, we will update the "last updated" date at the top of this page. For significant changes, we will notify registered players by email or through an in-platform message at least 7 days before the new Terms take effect.

Continuing to use the platform after the effective date of an update means you accept the revised Terms. If you do not accept a change, you should close your account before the effective date.

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How to Reach Us

If you have questions about these Terms, your account, or any transaction, you can contact us through any of these channels:

• Email: [email protected]
• Live Chat: Available 24/7 from the chat icon inside your account dashboard

We aim to respond to email queries within 24 hours. Live chat responses are typically immediate during peak hours. For urgent account issues such as suspected unauthorized access, use live chat rather than email.

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